By ordering from FOW, you agree to following terms and conditions:
Sales and Ordering Conditions
The prices do not include shipping and handling charges. New Jersey residents add 7% sales tax. There is no sales tax for out of state deliveries. Prices are subject to change without prior notice. Your credit card will be charged on the day that you place your order online. FOW is not responsible for any typographical errors. FOW is not responsible for delivery delays due to accidents, late shipments from manufacturers, or other causes beyond its control. It is the customer's responsibility to ensure that goods will fit in their chosen location, so please take proper measurements prior to placing your order. The room needs to be cleared prior to the delivery arrival. Stains and paint colors on furniture may vary slightly from the finished product. FOW can not guarantee an exact color match due to color variations of wood and fabric and the way colors are displayed on your monitor or printouts from our website.
Small items are shippied by UPS or FedEx Ground. Items such as living rooms, dining rooms, beds, etc. will be shipped as an In-Home Delivery and Set-Up (White Glove Service). This ensures that your merchandise will arrive undamaged. We don’t deliver large merchandise as curb-side delivery.
Method of Payment
FOW accepts Visa, MasterCard, American Express, Discover, our private label credit card, cash, cashier's checks, money orders, and certified checks as forms of payment. For any orders placed online, your credit card will be charged on the day that you place your order.
Receipt of Product
Always inspect your shipment carefully upon receipt. If your shipment has arrived damaged, don't panic. Notify UPS, FedEx, or our delivery company at the time of delivery, if possible. Do not discard the packaging material or the damaged item. Contact FOW customer service and we will file a damage claim with the carrier as well as a reshipment. FOW is not responsible for a damaged item after 24 hours from the day of delivery.
Returns and Exchanges
FOW must be notified within 48 hours from the date of purchase for a return or exchange. All returns, cancellations, and failures to accept the order are subject to 25% restocking fee plus all shipping costs and are not acceptable 48 hours after the date of purchase. “Paid Take” transactions will constitute a final sale without service. There are no refunds, returns, or exchanges for custom and two-tone finishes.
Optional 5-Year Protection Plans
You have the option of buying the MFS 5-Year Protection Plans with coverage that will protect furniture from many spots, stains, damage, and other mishaps.