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TLC Moving Up Extreme Makeover Home Edition
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Home » Catalog » FAQ

Frequently Asked Questions

Q: How do I find delivery charges to my zip code?

A: You simply click Add to Cart on the product page that you’re interested in. You don’t have to be logged in, nor do you have to be a member. This will take you to the shopping cart where you can choose the quantity and add additional items. Enter your zip code in the Shipping Calculator and click on Recalculate to see your shipping rate. If you’re changing the quantity of an item in the cart, click on Update Cart to update the shopping cart sub-total and shipping rate.

We deliver only within USA.  

Q: When will my credit card be charged if I order online?

A: Your credit card will be charged on the day that you place your order online. This protects us from any fraudulent orders.  

Q: How secure is your site?

A: We use SSL (Secure Sockets Layer) encryption technology which provides a secure connection to keep your personally identifiable information safe.  

Q: What is the 5 year furniture protection plan that you offer?

A: The 5 year protection plans will protect your furniture investment for years to come because they are backed with a proven track record of superior customer service. With coverage that will protect furniture from many spots, stains, damage, and other mishaps, you can enjoy freedom from worry about your furniture. For a much detailed explanation of the protection plans click here.  

Q: How can I configure my own modular sectional?

A: Click here for a complete guide which will shown you step by step instruction on how to configure any of the modular sectionals we offer.  

Q: What is the difference between solid wood and solids with veneers?

A: Solid hardwood furniture provides strength, solidity, and splendor. Solid hardwood can be joined, turned, planed, and shaped. The downside in solid wood construction is the expansion and contraction of wood across the grain due to seasonal changes and relative humidity. To prove this point, simply look at your solid wood table top and measure the length across the planks every few months. Thus, when building solid wood furniture, movement has to be considered otherwise the wood will warp. The entire unit has to be able to expand and contract without any problems.

The use of wood veneer dates as far back as 5,000 years ago by Egyptians and even Romans. Veneer is formed by layering several thinly sliced pieces of wood to create a stronger, thicker board, such as plywood. By layering each layer of veneer at right angles to the next layer, you create a strong and stable piece of board that that will resist warping much easier than solid wood. The use of wood veneer can be found on large panels, such as the sides of wall units. Veneer can be used for decorative purposes, as well. To enhance the look of furniture or to add ornamental, inlaid patterns, an expensive wood veneer that is too delicate to be used alone as a structural part, can be glued on a board or another species of wood.

Most think that the use of veneer entails lesser quality. That is simply not the case. All solid wood does not mean that a piece of furniture is of a better quality, either. Most high quality 18th Century antique furniture pieces with price tags of tens of thousands of dollars or more are veneered. There is no other way to create those beautiful inlaid patterns. As far as strength is concerned, veneer can offer about the same as solid wood, if done properly. Solid wood is a great choice for framing, but veneer is better for curved shapes where thin pieces of wood call for strength or where large panels are needed. The use of both, solid wood and wood veneer, is a good way in which to make extraordinary furniture.  

Q: What is MDF?

A: MDF is a board made by breaking down wood materials into a uniform, fine fiber then mixed with a resin binder, and finally heated to an elevated temperature and pressure. Thus, it becomes a homogeneous construction with a uniform surface and properties throughout. Unlike particleboard, which is a mixture of wood chips held by resin, MDF is much more dense and refined. Because of its uniform construction, MDF is resistant to the changes in humidity, compression, and warping. The uniform surface is an ideal base for wood veneer. Compared to natural woods, MDF is isotropic (has no grain) and will not split. It is consistent in strength and dimensional stability, as well.